Last revised on Feb. 23, 2021
Live Chat Inc. is committed to protecting your privacy and maintaining the integrity of any personal information that we collect about you while you access or use our services. This includes our website, and the Live Chat app on the Apple App Stores, Google PlayStore.
The Live Chat app, and our services are not intended for anyone under the age of 18. No one under the age of 18 may provide any personal information to us through the Live Chat app, our website, or our services. We do not knowingly collect personal information from anyone under the age of 18. If you are under 18, do not use or provide any personal information through the Live Chat app, our website, or our services. If we learn that we have collected personal information from someone under the age of 18, we will delete it. If you believe we might have any personal information from or about someone under the age of 18, please contact us at email@example.com with the title "Underage user".
We do not sell any of the personal information that we collect.
If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. With respect to California's "Shine the Light" law, Civil Code section 1798.83, we do not disclose personal information to third parties for the third parties' direct marketing purposes. For more information on your rights under the California Consumer Privacy Act (CCPA), please visit the PRIVACY NOTICE FOR CALIFORNIA RESIDENTS.
Information You Voluntarily Provide. We collect personal information from you when you voluntarily provide it to us through registration, or when you use of any of the features available on the Live Chat app. This may include your name, date of birth, gender, sexual orientation, email address, intention, partner preferences, photos, location, bio, relationship status, height, ethnicity, hair colour, eye colour, body type, Live Chat ID, blocked users, chat messages (text, audio, video, or photo), public posts (text, audio, video, or photo).
If you contact our support team using the email address firstname.lastname@example.org, or the support or feedback options located in the Live Chat app, we collect your email address and the content of the email that you send to us.
We recommend and encourage you to think carefully about the personal information you disclose about yourself to other users. We do not recommend that you put email addresses, URLs, instant messaging details, phone numbers, full names or addresses, credit card or other financial details, national identity numbers, drivers' licence details or other sensitive information on your profile or in a chat message since such information may be open to abuse and misuse.
While you may voluntarily provide us with sensitive information about yourself such as your ethnicity, personal interests, religion or other sensitive information there is no requirement to do so. Photos and videos that you post may also reveal more detailed information about yourself or your location. You should be cautious and review any photos or videos you choose to post. Where you choose to post sensitive personal information about yourself the information you share is at your own risk.
Information We Automatically Collect. When you use the Live Chat app, we automatically collect and store certain information about your mobile device, and your activities within the app. This information includes type of device (model and manufacturer), operating system and version number, app version number, device ID, advertising ID (e.g., Android Advertising Identifier or Advertising Identifier for iOS), IP address, browser type, network type (WiFi or cellular), mobile service provider, internet service provider (ISP), time zone, language, and the date and time you accessed our services.
We use the personal information that we collect about you, or that you provide to us, for the following purposes:
To fulfill or meet the reason for which the information is provided. For example, to provide our services;
Create, maintain, customize, and secure your Live Chat account;
Display your profile and content to other Live Chat users so that you may interact with each other;
Enable, or add, any in-app purchase products to your Live Chat account;
Provide customer support, respond to your inquiries, troubleshoot issues, manage our services, and respond to requests, questions, and/or comments;
Communicate with you about our services, including notifications based on your account settings, service announcements and/or administrative messages;
Help us better understand how our services are being used by identifying patterns and trends in usage, so that we are able to better design the Live Chat app and our services, and improve your experience on Live Chat;
Identify and fix technical errors;
For testing, research, analytics, and product development, including to develop and improve the Live Chat app, website, and services;
For any other purpose with your consent.
How Do We Share Your Personal Information?
We do not disclose your personal information to others.
How Do We Protect Your Personal Information?
Although we use administrative, physical, and technical measures, which are consistent with industry recognized standards, to help protect the personal information you submit via our services from accidental or unlawful destruction, loss or alteration and from unauthorized access, use, or disclosure, we cannot guarantee its absolute security. No Internet, email or mobile application transmission or method of electronic storage is ever fully secure or error free. You should use caution whenever submitting personal information through our services and take special care in deciding which personal information you provide us with.